New Patients Welcome

Your first visit

We’ll start by asking what brings you in and whether anything’s bothering you. Then a full examination — teeth, gums, bite and soft tissues — with X-rays if they’ll genuinely add something. You’ll get a plain-English summary of what we found, what needs doing now, what can be watched, and what it will cost in writing.

Nothing is treated on the day without your agreement, apart from emergencies where you’re in pain and want it dealt with.

You’ll be looked after by our dentists — Dr Mee Kim and Dr Mariana Habil. Dr Mariana Habil also sees patients here.

Practical details

What to expect on the day

Arrive a few minutes early to complete a short medical history — or ask us to email the form so you can fill it in at home. Bring your health fund card, your Medicare card and a list of medications. Your first appointment usually runs 30–45 minutes: a conversation about anything that’s bothering you, a full examination, X-rays if they’ll genuinely help, and a clean if there’s time and you’d like one. You’ll leave with a plain-language summary and written costs for anything we recommend. Nothing is treated without your agreement unless you’re in pain and want it dealt with today.

If you’ve had a bad experience elsewhere, or it’s been years since your last visit, say so. Many of our regulars started out anxious, and we’d rather know than guess.

New patients — common questions

Booking your first appointment

Book online or call (03) 9885 7588. We’re open Monday to Saturday. If you’re in pain, call rather than booking online, so we can try to see you the same day. See our emergency dentist page.

When you book, it helps to tell us:

• the main reason for your visit, or where it hurts
• your health fund, if you have one
• whether you feel nervous about the dentist
• if you’d like your appointment in Korean with Dr Mee Kim

Forms and past records

The medical history form asks about health conditions, medicines and allergies, as these can affect your treatment. Had X-rays or treatment at another practice recently? Ask that practice to send copies to us before your visit. It can save repeating X-rays and gives your dentist a fuller picture.

After your first visit

Before you leave, your dentist explains what they found and what they suggest, in order of priority. Anything that needs treatment comes with a written quote with item numbers, so you can check with your health fund. You decide when, or whether, to go ahead. Your dentist will also suggest when your next check-up is due.

If you’re nervous

Tell us when you book. Sedation is available on request. Your dentist also takes things slowly, explains each step, agrees a stop signal with you and numbs carefully. Read about care for nervous patients.

Bringing children

Children are welcome as new patients. If your child is eligible for the Child Dental Benefits Schedule, mention it when you book. There is no out-of-pocket for eligible children under the CDBS. See children’s dentistry and the CDBS explained.

Health funds and costs

We are a Bupa Members First Platinum, HCF More for Teeth and nib First Choice preferred provider, and eligible members may pay no gap on check-ups. We accept all health funds, including Medibank, ahm, CBHS and Australian Unity, claimed on the spot with HICAPS.

For our current check-up price, see special offers.

More questions about your first visit

Can I choose which dentist I see?

Yes, ask when you book. Dr Mee Kim is our principal dentist and speaks Korean. Dr Mariana Habil also sees patients here. Availability changes week to week, so we’ll offer the next time that suits you with the dentist you’d prefer.

Can I just book a clean?

A clean is usually done with an examination at the same visit. That way your dentist can check your teeth and gums while you’re in the chair, and spot anything that needs attention early. Ask us when you book if you have questions.

Do I pay on the day?

Yes, payment is made at the end of each visit. If you have extras cover, we claim through HICAPS before you leave, so you only pay any gap. For larger treatment, you get a written quote first, so you know the cost before you agree.